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HomePractical Information

Practical Information for Suffolk Residents

Essential local information and resources for living in Suffolk. Find emergency contacts, healthcare services, council information, and community resources all in one place.

Quick Access

Emergency ContactsHealthcareWaste & RecyclingEducationPublic TransportCouncil ServicesUtilitiesCommunity

Emergency & Important Contacts

Emergency Services

  • Emergency Services: 999
  • Non-emergency Police: 101
  • NHS Non-emergency: 111
  • Coastguard Emergency: 999
  • Anti-Terrorism Hotline: 0800 789 321
  • Missing Persons: 116 000

Suffolk County Council

  • Customer Service: 0345 606 6067
  • Social Services: 0345 606 6167
  • Highways Issues: 0345 606 6171
  • Adult Social Care: 0800 917 1109
  • Children's Services: 0808 800 4005
  • www.suffolk.gov.uk

Utilities

  • UK Power Networks: 0800 31 63 105
  • Gas Emergency: 0800 111 999
  • Anglian Water: 03457 145 145
  • Essex & Suffolk Water: 0345 782 0999
  • Water Leaks: 0800 771 881
  • Flood Line: 0345 988 1188

Healthcare Services

Hospitals

  • Ipswich Hospital: 01473 712233
  • West Suffolk Hospital: 01284 713000
  • James Paget Hospital: 01493 452452

Mental Health Services

  • Crisis Team: 0808 196 3494
  • Samaritans: 116 123
  • Wellbeing Suffolk: 0300 123 1503

Dental Services

  • Emergency Dental: 0300 123 3399
  • NHS Dentist Finder: 111

Waste & Recycling

Collection Services

  • Check your collection day on your local council website
  • Report missed collections: 0345 606 6067
  • Order new bins: Visit your district council website
  • Bulky waste collection: Book through your local council

Recycling Centres

  • Find your nearest recycling centre on Suffolk Recycling website
  • Opening times: Usually 9am-5pm (summer) / 9am-4pm (winter)
  • Vehicle permits may be required for vans/trailers

School Term Dates & Education

2024/25 Term Dates

  • Autumn Term: 2 September - 20 December 2024
  • Spring Term: 6 January - 4 April 2025
  • Summer Term: 22 April - 23 July 2025
  • View full calendar

Education Contacts

  • School Admissions: 0345 600 0981
  • School Transport: 0345 606 6173
  • Education Welfare: 01473 265364

Public Transport

Bus Services

  • First Buses: 0345 646 0707
  • Ipswich Buses: 0800 919 390
  • Suffolk On Board

Train Services

  • Greater Anglia: 0345 600 7245
  • National Rail Enquiries: 03457 48 49 50
  • Train Times & Tickets

Housing & Council Services

Housing Services

  • Housing Benefits: Contact your local council
  • Homelessness Support: 0800 066 2480
  • Council Tax Enquiries: Contact your district council

Planning & Building Control

  • Planning Applications: Submit through your local council website
  • Building Control: Contact your local council
  • Planning Enforcement: Report issues to your district council

Utilities & Services

Power & Gas

  • Power Cut: 105
  • Gas Emergency: 0800 111 999
  • Energy Advice: 0800 444 202

Water Services

  • Anglian Water: 03457 145 145
  • Essex & Suffolk Water: 0345 782 0999
  • Water Quality: 0345 714 5145

Community Resources

Local Support

  • Citizens Advice Suffolk: 0800 068 3131
  • Age UK Suffolk: 01473 351234
  • Suffolk Family Carers: 01473 835477

Libraries

  • Suffolk Libraries: 01473 351249
  • Mobile Library Service: Check online for routes
  • Library Services Website

District & Borough Councils

Contact details for local billing, planning, waste and community services. Use official sites for latest service changes and service disruption notices.

East Suffolk Council

Phone: 0333 016 2000

www.eastsuffolk.gov.uk

West Suffolk Council

Phone: 01284 763233

www.westsuffolk.gov.uk

Ipswich Borough Council

Phone: 01473 432000

www.ipswich.gov.uk

Babergh District Council

Phone: 0300 123 4000

www.babergh.gov.uk

Mid Suffolk District Council

Phone: 0300 123 4000

www.midsuffolk.gov.uk

Suffolk County Council (Services)

Phone: 0345 606 6067

www.suffolk.gov.uk

Environment & Coastal Conditions

Tide & River Info

  • Tide Times Tool - Check coastal tide predictions
  • Orwell Bridge Status - Live bridge information
  • Environment Agency River Levels
  • Storm Surge Warnings (Met Office / EA)

Weather & Alerts

  • Met Office Warnings Map
  • UV Index (summer) & Frost Risk (winter)
  • Air Quality (Defra AQI)

Flood & Coastal Safety

  • EA Floodline: 0345 988 1188
  • Report blocked drains: Council Highways
  • Beach safety: Call 999 for Coastguard

Travel & Roads

Road Status

  • Planned roadworks (One Network)
  • Orwell Bridge wind closures (Highways)
  • Gritting routes (winter)

Public Transport Tools

  • Bus disruption notices (Suffolk On Board)
  • Live rail departures (Greater Anglia)
  • Community transport schemes

Cycling & Active Travel

  • National Cycle Route 1 segments
  • Local rights of way reporting
  • Bike hire & repair hubs (town centres)

Digital & Connectivity

Broadband

  • Superfast availability (Openreach checker)
  • Project Gigabit rollout (gov.uk)
  • Community fibre schemes

Mobile Coverage

  • Ofcom coverage maps (4G / 5G)
  • Report not-spots to provider
  • Emergency roaming (999 calls)

Digital Safety

  • Report scams (Action Fraud)
  • Cyber Essentials advice (NCSC)
  • Parent online safety hubs

Money & Cost of Living Support

Household Support

  • Warm spaces (winter initiatives)
  • Energy bill support schemes
  • Fuel poverty advice lines

Council Tax & Benefits

  • Council Tax Band Checker Tool
  • Single occupant discount (apply via council)
  • Housing benefit & CTR guidance

Financial Advice

  • Citizens Advice budgeting help
  • Debt charity helplines (StepChange)
  • Local credit union access

This page aggregates public reference data (council published contacts, utility emergency numbers, national services). Always confirm time-sensitive details (closures, disruptions) with official sources.

Last updated: 2026-01-02