Practical Information for Suffolk Residents

Essential local information and resources for living in Suffolk.

Emergency & Important Contacts

Emergency Services

  • Emergency Services: 999
  • Non-emergency Police: 101
  • NHS Non-emergency: 111
  • Coastguard Emergency: 999
  • Anti-Terrorism Hotline: 0800 789 321
  • Missing Persons: 116 000

Suffolk County Council

  • Customer Service: 0345 606 6067
  • Social Services: 0345 606 6167
  • Highways Issues: 0345 606 6171
  • Adult Social Care: 0800 917 1109
  • Children's Services: 0808 800 4005
  • www.suffolk.gov.uk

Utilities

  • UK Power Networks: 0800 31 63 105
  • Gas Emergency: 0800 111 999
  • Anglian Water: 03457 145 145
  • Essex & Suffolk Water: 0345 782 0999
  • Water Leaks: 0800 771 881
  • Flood Line: 0345 988 1188

Healthcare Services

Hospitals

  • Ipswich Hospital: 01473 712233
  • West Suffolk Hospital: 01284 713000
  • James Paget Hospital: 01493 452452

Mental Health Services

  • Crisis Team: 0808 196 3494
  • Samaritans: 116 123
  • Wellbeing Suffolk: 0300 123 1503

Dental Services

  • Emergency Dental: 0300 123 3399
  • NHS Dentist Finder: 111

Waste & Recycling

Collection Services

  • Check your collection day on your local council website
  • Report missed collections: 0345 606 6067
  • Order new bins: Visit your district council website
  • Bulky waste collection: Book through your local council

Recycling Centres

  • Find your nearest recycling centre on Suffolk Recycling website
  • Opening times: Usually 9am-5pm (summer) / 9am-4pm (winter)
  • Vehicle permits may be required for vans/trailers

School Term Dates & Education

2024/25 Term Dates

  • Autumn Term: 2 September - 20 December 2024
  • Spring Term: 6 January - 4 April 2025
  • Summer Term: 22 April - 23 July 2025
  • View full calendar

Education Contacts

  • School Admissions: 0345 600 0981
  • School Transport: 0345 606 6173
  • Education Welfare: 01473 265364

Public Transport

Bus Services

Train Services

Housing & Council Services

Housing Services

  • Housing Benefits: Contact your local council
  • Homelessness Support: 0800 066 2480
  • Council Tax Enquiries: Contact your district council

Planning & Building Control

  • Planning Applications: Submit through your local council website
  • Building Control: Contact your local council
  • Planning Enforcement: Report issues to your district council

Utilities & Services

Power & Gas

  • Power Cut: 105
  • Gas Emergency: 0800 111 999
  • Energy Advice: 0800 444 202

Water Services

  • Anglian Water: 03457 145 145
  • Essex & Suffolk Water: 0345 782 0999
  • Water Quality: 0345 714 5145

Community Resources

Local Support

  • Citizens Advice Suffolk: 0800 068 3131
  • Age UK Suffolk: 01473 351234
  • Suffolk Family Carers: 01473 835477

Libraries